Barnett, O’Mahoney & Matthews (2005)
- Can you give me more detail? How would you describe…?
- What worked well? What would happen if…?
- Tell me about…? Can you explain in more detail about…?
- So why do you think that? What does that now make you think about?
- What isn’t it telling you? What other ways can we look at this?
- So how would you go about implementing…?
- What have we learned…? What have we discovered…?
- What next? What way would you design…? What are you trying to achieve next?
- What outcome would you predict if …? How will you know if it is working?
- What assistance would you require to…? Who can assist you? How can we capture / record this learning?
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